L’CARLIÉ – GENERAL TERMS AND CONDITIONS

Last updated: November 2026
Brand: L’CARLIÉ
Website: www.lcarlie.shop
Email: info@lcarlie.com.tr

1. GENERAL PROVISIONS

These General Terms and Conditions (the “Terms”) apply to the use of the website www.lcarlie.shop by all users (“User”, “Customer”) and to purchases made through this website.
Every user of the website is deemed to have read and accepted these Terms.

Lemos Medikal Sağlık İş Güvenliği İnşaat Gıda Turizm Sanayi ve Ticaret A.Ş., the owner of the L’CARLIÉ brand, operates this website and is responsible for all products, information, documents and content on it.

2. DEFINITIONS

Website: the website at www.lcarlie.shop
User / Member: any person who accesses the website and uses its services
Company / Brand: L’CARLIÉ – Lemos Medikal Sağlık İş Güvenliği İnşaat Gıda Turizm Sanayi ve Ticaret A.Ş.
Product: the cosmetic and personal care products and accessories offered for sale by L’CARLIÉ
Service: logistics, support, information and after-sales services related to product sales

3. SCOPE OF SERVICE

L’CARLIÉ carries out the online sale of cosmetic and care products and accessories, product information, order taking, invoicing, delivery and customer support.
The Company reserves the right to change the scope and features of its services; changes do not affect confirmed orders.

4. TERMS OF USE

The website is for personal, non-commercial use only.
Users may not share content that is unlawful, misleading or damaging to the brand’s reputation.
In the event of use contrary to these Terms, L’CARLIÉ reserves the right to block access to the website or remove the user from the system.
Website content is provided “as is”; continuous and uninterrupted access is not guaranteed.

5. PRODUCTS AND PRICES

All product descriptions, ingredient information and prices are published for information purposes. Prices include VAT.
Prices, stock availability and promotions may change without prior notice; the price of confirmed orders does not change.
L’CARLIÉ reserves the right to cancel an order due to system errors or stock shortages; in that case the customer is informed and the amount paid is refunded.
Product images are representative; packaging, colour and design may differ slightly.

6. ORDERS AND PAYMENT

Payment is taken using the methods offered at the payment step.
Orders are usually handed to the carrier within 1 business day and at the latest within 7 business days.
Shipments are made through our contracted carriers.
After an order is placed, an “Order Confirmation” email is sent automatically.
Orders are not processed until payment has been confirmed.

7. DELIVERY AND SHIPPING

We currently ship within Türkiye only.
Delivery time may vary depending on the delivery address; it is usually 1–3 business days.
Shipping costs are shown during checkout.
If a package appears damaged on delivery, please have the carrier record it and let us know; your statutory rights remain reserved.

8. CANCELLATION, RETURNS AND EXCHANGES

You may exercise your right of withdrawal within 14 days of delivery without giving a reason.
Notice of withdrawal can be sent to info@lcarlie.com.tr or by another durable medium permitted by law; L’CARLIÉ covers the return shipping cost.
For products unsuitable for return for health or hygiene reasons, items whose protective packaging, tape or seal has been opened may fall outside the right of withdrawal. Your statutory rights for defective products remain reserved.
Details are given on the Return and Exchange Policy page.

9. INTELLECTUAL PROPERTY

The L’CARLIÉ brand, logo, product designs and written and visual materials are protected by trademark and copyright law.
This content may not be copied, reproduced or used commercially without permission.
Otherwise, legal action may be taken.

10. PRIVACY AND DATA PROTECTION

Personal data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK), the Privacy Policy and the KVKK Notice.
Data may be used only for order processing, customer service and legal obligations.
Personal data may be shared with the recipients listed in the privacy notice in cases provided for by law, such as shipping, payment and legal obligations; otherwise it is not shared without your explicit consent.

11. LIMITATION OF LIABILITY

L’CARLIÉ is not liable for damage caused by internet connection problems, infrastructure failures, cyber attacks or third-party interference for which it is not at fault.
Users are responsible for the security of the device and network they use to access the website.

12. APPLICABLE LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of Türkiye.

Consumers may apply to the Consumer Arbitration Committees or consumer courts within the monetary limits in force.
For other disputes, the courts and enforcement offices of Ankara have jurisdiction.

© 2026 L’CARLIÉ — All rights reserved.
L’CARLIÉ is a brand of Lemos Medikal Sağlık İş Güvenliği İnşaat Gıda Turizm Sanayi ve Ticaret A.Ş.
Head office: Mehmet Akif Ersoy Mah. 325. Sk. No: 3/117 Yenimahalle / Ankara, Türkiye
Phone: +90 542 188 69 37 | Tax office: Yenimahalle | Tax ID: 6080585024 | Ankara Chamber of Commerce: 363140